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Name: Anonymized E-mail:obfuscated@foryourpleasure.com Phone Number (Include your International Code): no Product: EaseUS Todo Backup Sales Team Fri, 12/09/16 02:04:24 pm America/RainyRiver Hello Gene. How can I help you today? Gene 02:05:13 pm Hi. Downloaded and testing TODO Backup Workstation 10. Can't see any option to recover files/folders. Obviously, can't test that ability to see if it works without it.
Is that functionality crippled in the demo? Sales Team 02:06:15 pm Gene, the Trail version with full function. Gene 02:06:40 pm Then.where is it in the menus. I've Googled and can't find it. Shouldn't it be intuitive enough to find easily? Sales Team 02:07:03 pm Hold on please.
Am I correct you want to recover the Individual files from your backup? 02:08:16 pm Gene 02:08:26 pm Yes, files or folders.
Sales Team 02:09:07 pm Here is the link for how to recover the Individual file/folders: Gene 02:12:18 pm It would be nice if, just for once, salespeople and tech. Support didn't make a whole lot of assumptions. You have assumed that this was backed up to disk. It was backed up to tape. Sales Team 02:13:41 pm Am I correct you want to recover individual file from Tape?
Gene 02:13:49 pm Yes. Files and/or folders 02:14:00 pm Hello? Sales Team 02:15:29 pm In your case, you can copy the backup images to local disk then recover the individual files.
For more information of the Backup on Tape, please refer to the link below: 02:16:54 pm Gene 02:18:41 pm Uh, that is a 2-line blurb about tape manager, which doesn't help at all. Even if the title were accurate, I'm not about to copy a 200GB file from a tape drive back to my disk. Does your company's software have this ability like all other backup software that support tape, or not? I need a clear answer. I'm not buying on the hope that I'll get lucky, inexpensive or not. Sales Team 02:20:33 pm The only way to recover the individual from Tape is that copy the backup images from tape to local disk then recover as the methods be which I offered you. Gene 02:21:21 pm Wow!
That is unbelievable. That means it doesn't really support tape properly. I'll have to reconsider competitor's products. Is this true for all versions of TODO Backup? Sales Team 02:21:39 pm Yes. Gene 02:21:55 pm Thanks.
Sales Team 02:22:00 pm Bye now. Is this correct? If the support rep is telling you how their product works. Then that's how it works. It sounds like you're doing disk imaging as a backup.
And not 'Traditional' backups where they copy individual files to a location. Remember test your backup system and software before going on a full rollout.
I use Barracuda Yosemite Backup because of cheap licensing and primarily it doesn't require a separate database engine (SQL and the like). It's an OK product. But once i started go get a full year into the product i found it's product faults of the backup database never shrinks. So i'm at 30-40GB backup databases which are required for restore. If those are corrupted or wiped out.
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I have to start all over from scratch by re-importing catalog by catalog. Bkaral, if you're backing up to tape—especially if you're backing up more than one computer—you should consider Retrospect. This thoroughly explains its capabilities; at least read the 'Concepts prior to Retrospect Windows 7' section.
Retrospect has two limitations: you must run the 'backup server' software on a Windows or Mac machine, and you must be able to dedicate 1GB to 2GB RAM on that machine for as long as the 'backup server' software is running. Both the Windows and Mac versions of the 'backup server' software can backup-from/restore-to LAN/WAN Retrospect 'client' software running on either Windows or Mac or Linux (popular versions); the 'client' software only uses a maximum of about 15MB RAM unless you run the optional Instant Scan process. Both the 'backup server' and 'client' software can backup-from/restore-to any number of drives cabled to a computer that has the software, and these drives can include NAS and network drives. From 1995 to 2010 I used Retrospect to backup to DAT tapes; I stopped only because my obsolete 'backup server' machine died of old age. When I inherited a Mac Pro to use as a 'backup server' machine in 2015, I was persuaded to switch to using USB3 portable hard drives—largely because of the by-then cost advantages in my non-archival setup.
Because Dantz/EMC/Retrospect Inc. Had to custom-rewrite driver software from tape drive manufacturers to work with Retrospect, they occasionally introduced bugs or limitations; however I gather their driver software for LTO tape drives is pretty solid. P.S.: In second sentence of second paragraph, reduced 'client' software RAM requirement to 15MB from 100MB; I recorded the real memory usage for my MacBook Pro back in February, but didn't take the time to look up my Mac Ach post and remembered it wrong. Okay, I e-mailed the actual tech. Support department, and a rep. Confirmed that TODO Backup cannot restore files/folders directly from tape. In my eyes, that makes it misleading to call TODO Backup software that supports tape.
What's more, the rep. Insisted that none of the competing software could do it. I told him I'd already done it with Yosemite, and that Retrospect could do it for certain. When you can't compete, trashtalk the other person's product. Yeah, that makes you look good. Bye Bye, EaseUS. Okay, my apologies.
It turns out EaseUS TODO can restore individual files and folders. I was told by support reps on their forum that the initial rep. With who told me it was not possible was (very) mistaken. The support reps.
On their forum then kept pushing me to allow remote control to take over my machine. I refused, saying they should be able to tell me how to restore a file in seconds. It shouldn't require remote anything. However, when I tried to test that process, the progress indicator showed approximately 40 mins. And it was still going. I don't think the one file I wanted (50k) was yet recovered but there was no clear/easy way to tell based on the interface.
I wasn't going to wait an hour to recover one 50k test file. I also got a lot of this for the thousands of files, it did NOT restore: 'Failed to operate file: filnemame blah blah 'Failed to operate file: filename blah blah I posted again to my thread on EaseUS forum, but so far haven't received much that was helpful. Implied I was being impatient and that that is how tape works.
I don't told them nah, I don't think so. In the past, I've recovered one or two small files in under 3 mins. I did not intend to do a drive-by on EaseUS, so my apologies for misrepresenting facts.
Then again, I was just parrotting what they had originally told me. So, can anyone suggest what is going on? Has anyone done restore directly from tape with EaseUS TODO? I'm starting to see maybe why they call it that. The software makes a big TODO about everything.
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